Contact information
Last updated: October 18, 2026
We are happy to help with sizing questions, orders, tracking, returns and anything else. Here is how to reach Neatwell.
Business Details
Business name: Neatwell
Website: neatwell.shop
Email: inquiries@neatwell.shop
Phone: +1 (720) 778-9932
Address: 1045 Pear Valley Cv, Collierville, TN 38017, United States
Support Hours
Monday to Friday, 9:00 AM to 5:00 PM CT
Closed on weekends and U.S. federal holidays.
Reply Time
We reply to every message within 24 hours on business days. Messages sent on weekends or holidays are answered on the next business day.
How to Contact Us
Email: Send your question to inquiries@neatwell.shop. This is the fastest way to reach us, and it lets you attach photos.
Phone: Call +1 (720) 778-9932 during support hours.
Contact form: Use the form on our Contact Us page.
What to Include in Your Message
Please include your order number, the name used on the order and a short description of your question. For damaged or wrong items, please attach clear photos of the item, the packaging and the shipping label.
Mailing Address Notice
Our address is for business correspondence. Please do not send returns to this address without a return label from us. Contact us first and we will email you a prepaid label and the correct return instructions.
Helpful Links
Track Your Order | Shipping Policy | Return & Refund Policy | Payment Policy | FAQs
Follow Neatwell
YouTube: https://www.youtube.com/@Neatwell
Pinterest: https://www.pinterest.com/Neatwell01/
Stay Safe
Neatwell will only contact you from inquiries@neatwell.shop. We will never ask for your card number, bank login or password, or ask you to pay in advance or buy gift cards. If you receive a suspicious message claiming to be from us, do not respond. Forward it to inquiries@neatwell.shop and report it at ReportFraud.ftc.gov.