Legal notice
Last updated: October 18, 2026
This Legal Notice gives important legal information about the Neatwell website (neatwell.shop) and the business that operates it. It should be read together with our Terms of Service and Privacy Policy.
Business Information
Business name: Neatwell
Website: neatwell.shop
Business type: Online home organization brand
Address: 1045 Pear Valley Cv, Collierville, TN 38017, United States
Email: inquiries@neatwell.shop
Phone: +1 (720) 778-9932
Hours: Monday to Friday, 9:00 AM to 5:00 PM CT
Reply time: within 24 hours on business days
What We Sell
Neatwell is an online store selling drawer organizers, closet organizers and under-bed storage to customers in the United States. All prices are in U.S. dollars (USD). Orders are paid with Cash on Delivery, and shipping is free on every order within the United States.
Intellectual Property
All content on this website belongs to Neatwell or is used with permission. This includes the Neatwell name, logo, text, product descriptions, photos, graphics, layout and design. The Neatwell name and logo are brand identifiers of Neatwell, and other brand or product names that may appear on this site belong to their respective owners.
You may view and print pages for your own personal, non-commercial use. Without our written permission, you may not copy, reproduce, modify, republish, distribute, resell or use our content or brand identifiers for commercial purposes. This includes copying our product photos or descriptions to another store, marketplace or advertisement.
Copyright and Content Concerns
We respect the rights of others. If you believe content on this website infringes your copyright or other rights, please email inquiries@neatwell.shop with the subject line “Content Notice” and include:
- Your name and contact details
- A description of the content you believe infringes your rights
- The link (URL) to the content on our website
- A statement that you are the owner of the rights or are authorized to act for the owner
- A statement that the information in your notice is accurate
We review notices promptly and may remove or edit content while we look into the matter. We may share your notice with the person who posted the content if needed to resolve it.
Product Information and Images
We work to keep product information, sizes, materials, weight limits, colors and prices accurate and up to date. However:
- Measurements and weights are approximate and may vary slightly.
- Colors may look slightly different on different screens.
- Items, blankets, clothes or other things shown inside or next to a product in photos are for display only. Only the product listed under “Package Includes” is sent.
- Please measure your drawer, shelf, closet or the space under your bed before ordering.
- Please follow the recommended weight limits and care instructions on each product page.
If you notice an error on our website, please tell us at inquiries@neatwell.shop so we can correct it.
Pricing and Availability
Prices, products and availability can change without notice. If a product is listed at the wrong price because of an obvious error, we may contact you to confirm the correct price or cancel the order before it ships. You will never be charged a different amount at delivery without being told first.
Orders, Shipping and Returns
The rules for ordering, payment, delivery, returns and refunds are in these policies, which are part of our legal terms:
Terms of Service | Shipping Policy | Return & Refund Policy | Payment Policy | Privacy Policy
Third-Party Services
Our website is built on the Shopify platform, and we use third-party services for tasks such as order tracking, email and advertising. These services have their own terms and privacy policies, and we are not responsible for their content or practices. Our order tracking page is provided through Track123 and is available at Track Your Order. See our Privacy Policy for how personal information is shared with these providers.
External Links
This website may link to other websites, such as our YouTube channel and our Pinterest page. We provide these links for your convenience. We do not control these websites and are not responsible for their content, accuracy, availability or privacy practices. A link does not mean we endorse everything on that site.
Website Availability
We try to keep the website available and working, but we cannot promise that it will be uninterrupted or error-free. We may update, change or pause parts of the website at any time, for example for maintenance.
Disclaimer
To the fullest extent permitted by law, the website and its content are provided “as is” and “as available”. Our full disclaimer and limitation of liability are in our Terms of Service. Nothing in this notice takes away rights you have under applicable consumer protection laws.
Accessibility
We want everyone to be able to use our website. If you have trouble reading, navigating or ordering on our site, please email inquiries@neatwell.shop or call +1 (720) 778-9932 and tell us what happened. We will do our best to help you place an order or get the information you need.
Consumer Complaints
We would like to solve any problem directly. Please contact us first at inquiries@neatwell.shop or +1 (720) 778-9932, and we will reply within 24 hours on business days. If we cannot resolve your concern, you can also:
- Report scams, fraud or unfair practices to the U.S. Federal Trade Commission at ReportFraud.ftc.gov
- Contact your state consumer protection office through USA.gov
Governing Law
This Legal Notice and our legal terms are governed by the laws of the State of Tennessee, United States, as described in our Terms of Service. This does not limit any rights you have under the consumer protection laws of your own state.
Changes to This Notice
We may update this Legal Notice from time to time. The “Last updated” date at the top shows when it was last changed. We recommend checking this page occasionally.
Contact Us
Neatwell
1045 Pear Valley Cv, Collierville, TN 38017, United States
Email: inquiries@neatwell.shop
Phone: +1 (720) 778-9932
Hours: Monday to Friday, 9:00 AM to 5:00 PM CT
Please do not send returns to this address without a return label from us. Contact us first and we will email you a prepaid label and instructions.