Shipping policy
Last updated: October 18, 2026
This Shipping Policy explains how Neatwell processes, ships and delivers your order. If you have any questions, email us at inquiries@neatwell.shop and we will reply within 24 hours on business days.
Shipping at a Glance
- Shipping cost: free on every order, with no minimum order amount
- Processing time: 1-2 business days
- Delivery time after shipping: 4-6 business days
- Total estimated delivery: 5-8 business days from the date you place your order
- Order cutoff time: 5:00 PM CT on business days
- Carrier: our Trusted Delivery Partners
- Tracking: a tracking number is included with every order
- Payment: Cash on Delivery
Where We Ship
We currently ship to addresses within the United States. Delivery to PO Boxes and military addresses (APO/FPO) may not be available. If you are not sure whether we can deliver to your address, please contact us before placing your order. We do not ship outside the United States at this time.
Shipping Cost
Shipping is free on every order. There is no minimum purchase, and no shipping, handling or Cash on Delivery fee is added. Any applicable taxes are calculated and shown at checkout before you place your order. The total you see at checkout is the total you pay at delivery.
Business Days
Business days are Monday to Friday, excluding U.S. federal holidays. Weekends and holidays are not counted in processing or delivery estimates.
Order Processing Time
Orders are processed within 1-2 business days. Processing includes confirming your order, packing it and handing it to our delivery partner.
- Orders placed before 5:00 PM CT on a business day begin processing that same day.
- Orders placed after 5:00 PM CT, or on a weekend or U.S. holiday, begin processing on the next business day.
Order Confirmation
Because payment is collected on delivery, we may email or call you to confirm your name, phone number and delivery address before your order ships. Please reply as soon as you can. If we cannot reach you or confirm your details, shipping may be delayed and the order may be held or cancelled.
Delivery Time
After your order ships, delivery usually takes 4-6 business days. In total, you can expect your order to arrive in an estimated 5-8 business days from the date you place it.
These are estimates, not guarantees. Weather, carrier delays, holidays, high order volume, incorrect addresses and other events outside our control can add extra time.
Our Delivery Partners
Orders are delivered by our Trusted Delivery Partners. The carrier that delivers your package is shown in your tracking details once your order ships.
Tracking Your Order
Every order includes a tracking number. We email it to you as soon as your order ships. To follow your package:
- Open your shipping confirmation email and click the tracking link, or
- Visit our Track Your Order page and enter your order number and email address, or the tracking number from your email.
Tracking can take a few hours after shipping to show its first update. If you see no update after 24 hours, please contact us. If you cannot find your shipping email, check your spam or promotions folder, or email us with your order number and we will resend it.
Multiple Items in One Order
If your order has more than one item, the items may ship in separate packages and may arrive on different days. If this happens, you will receive tracking for each package, and your delivery estimates still apply to each one.
Delivery and Payment
All Neatwell orders are paid with Cash on Delivery. When your package arrives:
- Please make sure someone is available to receive it.
- Please have the exact order total ready in cash, as delivery partners may not always carry change.
- Payment is collected at the time of delivery, and the package is handed over after payment.
Please read our Payment Policy for full details.
Missed, Refused or Undelivered Packages
If no one is available to receive the package, or the package is refused, the carrier may try again or return the package to us. If delivery cannot be completed, the order is treated as cancelled and no payment is collected. We may decline future Cash on Delivery orders from customers with repeated refused or undelivered orders.
Correct Address
Please check your name, phone number and shipping address carefully at checkout. A wrong or incomplete address can delay or prevent delivery. If you need to change your address, contact us as soon as possible. We can change it only before your order ships. After shipping, the address cannot be changed.
Changing or Cancelling an Order
You may cancel your order within 24 hours of placing it, as long as it has not shipped. Email inquiries@neatwell.shop with your order number. Once an order has shipped, it cannot be cancelled, but you may return it after delivery under our Return & Refund Policy.
Delayed Orders
If your order has not arrived after the estimated delivery window, please contact us with your order number. We will check with the carrier and keep you updated until your package arrives or the issue is resolved.
Lost Packages
If the carrier confirms that your package is lost, we will send a replacement at no cost to you, or cancel the order, whichever you prefer. Since you pay on delivery, you are never charged for a package you did not receive.
Damaged Packages and Wrong Items
Please look over your package when it arrives. If the item is damaged, defective or different from what you ordered, contact us within 30 days of delivery with your order number and clear photos of the item, the packaging and the shipping label. We will arrange a replacement or refund at no cost to you. See our Return & Refund Policy.
Holidays and Busy Periods
During holidays and busy shopping periods, processing and carrier delivery can take longer than usual. If we expect a delay, we will do our best to let you know by email.
Taxes
Any applicable sales tax is calculated and shown at checkout before you place your order.
Contact Us
Email: inquiries@neatwell.shop
Phone: +1 (720) 778-9932
Hours: Monday to Friday, 9:00 AM to 5:00 PM CT
Address: 1045 Pear Valley Cv, Collierville, TN 38017, United States
Please do not send returns to this address without a return label from us.
Related pages: Return & Refund Policy | Payment Policy | Track Your Order | Contact Us